This privacy and cookies policy (hereinafter the “Policy”) completes the Terms and Conditions of this “www.protinex.com (“Website”) (hereinafter the “Service”) and governs the use we make of your information (hereinafter, the “Data”); please read it carefully.

    When on our Service we provide links, widgets or social networks add-ons to other sites or services offered by third parties, not part of the Danone Group, these are meant to be regulated by their own Privacy and Cookies Policies, which we invite you to read carefully.

    In the “Terms of Use” section you can find ownership and terms and conditions governing use of the Website.


    This Policy is governed by the laws of India


    1. When and why do we gather your Data?

      Generally, you can visit our Services without disclosing any Data. If, to gain access to specific services (newsletters, tailored content, promotional initiatives and contests) you are required to disclose Data, you will be provided with a dedicated privacy statement.

      Please note that if you call, write or otherwise contact us, your address, the object of your message and any other Data you choose to share with us will be used in order to process and follow up on your requests.

    2. What sort of information do we gather?

      We process, for statistical purposes, certain information, such as the version of your web browser (Firefox, Chrome, Safari, Internet Explorer, Opera, etc.), the operating system and language used (Windows OS, Mac Os, etc.), the IP address of the computer or mobile device from which you are browsing or using our Services, the identification of your ISP (Internet Service Provider), the site coming from which you visited our Services, the keywords and any browser add-on technologies that are available for content delivery purposes, the pages on our Service you visit and in what sequence, and the date and length of your visit. We make this information anonymous and do not retain it.

    3. Who has access to your information?

      All precautions have been taken on our databases to store your information in a secure environment and avoid accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Only a small number of our employees and third parties duly authorized by us have access to your information, and only for the purposes agreed upon, subject to any exceptions set forth in any applicable laws.

      We may make available your information to competent public authorities, in order to comply with mandatory applicable laws and regulations.

      Finally, we may also share information about users of our Services in an anonymous and aggregate form with third parties, to analyze customer trends and patterns and improve our Services.

      We, and the third parties duly authorized by us, operate internationally. If you provide us with your Data, it may therefore be transferred worldwide where we, the Danone Group, our respective affiliates and processors are established including in countries whose data protection legislation differs from that of India. Such transfers take place in accordance with applicable data protection rules under security conditions enabling the protection of your personal data.


    A cookie is a small file saved on your computer or mobile device by our Service. It has a unique ID assigned to your device, but does not contain any of your personal information like name or email address. It enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Service or browse from one page to another, or to customize your browsing experience.

    We use cookies and similar technologies for different purposes. Please find in the following table a list of the cookies we might use on our Services.

    All non-technical cookies need your consent to be installed. You may express your consent via the cookies banner on the Service homepage, following its instructions (scrolling, click on any element of the homepage or on ok).

    We use Google Analytics. Information on how data are collected and processed by « Google Analytics » can be found here : www.google.com/policies/privacy/partners/.

    You can also manage cookies configuring your browser so that cookies are stored in your computer or other device, or alternatively so that they are rejected, either systematically or according to their origin. You can also configure your browser so that a message appears each time a cookie could potentially be stored on your computer or other device asking you whether you wish to accept or reject it. If you don’t know how to manage your preferences, you can make reference to websites as www.allaboutcookies.org to learn how to do so.

    Adobe Flash Player™ is an application for viewing and interacting with dynamic content; it uses a technology akin to cookies to memorize parameters, preferences and uses of this content. If you want to set your preferences in this respect, we suggest you access your Flash cookie management tools directly via www.adobe.com.

    If you refuse permission for cookies to be stored on your computer or other device, or if you delete those that are already stored, you will no longer be able to use certain functions required to browse various areas of our Services.

    This will affect, for example, content or services which can only be accessed by logging in. Also we, and our service providers, will be unable to identify for technical compatibility purposes the type of browser your computer or device is using, your language and display settings, and the country from which your computer or other device appears to be accessing the internet. We are unable to take any responsibility for the consequences of our Services functioning less efficiently because we are unable to store or read cookies required for it to operate where you have rejected or deleted them.